Shipping Policy

Shipping & Delivery Policy – SSS Home Needs

General Shipping Information

At SSS Home Needs, we are committed to providing reliable and timely delivery services. Our shipping policy covers all essentials, from delivery responsibilities to large-item procedures, carrier details, and what to do in case of issues.

Delivery Times

Orders are typically shipped within 1–2 business days unless otherwise stated on the product page.
Delivery estimates may vary based on product type, location, and carrier availability.
For large or fragile items, we will contact you 24–48 hours in advance to schedule delivery.

Delivery Responsibility

Customers must ensure there is sufficient access to their property (e.g., no parking restrictions, narrow entrances, stairs, etc.).
Please inform us of potential delivery difficulties during checkout or by contacting customercare@ssshomeneeds.com.

We are responsible only for delivery to the front door or curbside. Any further handling requires additional service selection.

Changing the Shipping Address After Placing an Order

We kindly ask all customers to carefully review shipping details before completing your purchase. Once an order has been placed, the shipping address cannot be changed online. However, depending on the order status, there may still be some options:

Order Status: Pending

If your order has not yet been processed, the simplest solution is to cancel it and place a new one with the correct address.

Order Status: Processing / Ready for Shipment

Please contact our Customer Service Team at customercare@ssshomeneeds.com as soon as possible. We'll do our best to update the address before the order ships.

Order Status: Shipped

At this stage, it may be more complicated:

1. Some carriers allow address changes for an additional fee.
2. Unfortunately, changing the destination country is not possible.
3. Please note: All additional address change fees are the customer’s responsibility.
4. If a carrier does not support address changes, you may need to:

- - Receive the package at the original address, or
  - Contact the carrier directly to request assistance.

If the shipping address is invalid and undeliverable, the package may be returned to sender or destroyed. In this case, the customer may be charged penalties, including return shipping and handling fees.

Important: Address changes are not guaranteed until you receive written confirmation from our Customer Service.

Delivery Methods for Large Items

For oversized items (e.g., furniture, bathtubs, multiple sinks or toilets), the following options are available:

1. Curbside Drop-Off (Default)

Delivered to the curb or loading area outside your home/building.
You are responsible for moving the item indoors.

2. Room of Choice Drop-Off

Delivered inside your home, up or down two flights of stairs (max. 15 steps each).
Includes removal of packaging/debris.
Additional fees apply.

3. White Glove Delivery

Includes delivery, placement in room of choice, light assembly, and packaging removal.
Service capped at 15 minutes; extra time may incur additional charges.
No electrical or plumbing work is performed.

Important Delivery Tips

All delivery methods require a signature.
For rescheduling, contact the local delivery agent listed in your tracking email.
Once dispatched, return requests are only accepted for items in brand-new condition. Extra services are non-refundable.

Missed Deliveries

If you’re unavailable at the scheduled time or if access is restricted:

A re-delivery fee may be charged.
Storage fees may apply if delivery is delayed beyond 5 days after the first attempt.

Oversized Freight Deliveries

Freight carriers will call to schedule delivery within 24–48 hours of dispatch. Delivery is to the first dry area outside your home.

Please inform the carrier in advance if:

Your address is difficult to access (e.g., island delivery, dead-end streets, narrow roads)
Delivery requires side-door or garage access

Carrier Partners

We work with trusted carriers such as UPS, FedEx, USPS, and freight services to ensure safe and timely deliveries.

Shipping Limitations

We do not ship to PO Boxes or APO/FPO military addresses.
Each order can be shipped to one address only. For multiple addresses, place separate orders.

Free Shipping & Surcharges

Free shipping is offered in most mainland areas.
Remote areas may incur shipping surcharges.

Tracking Your Shipment

You will receive a Shipping Confirmation email with tracking info once your order ships. Visit the carrier's website to track your package in real time.

If You Receive a Damaged Item

Sign "DAMAGED" on the delivery slip if visible damage is present.
Take photos/videos of the item, packaging, and shipping label.
Do not discard the packaging.
Contact us within 48 hours of delivery.
All issues must be reported within 30 days of receipt.

Note: We are not responsible for repair costs if unauthorized services were hired.

Guaranteed Delivery & Compensation

For items marked with “Late Delivery Compensation,” you are eligible for a one-time compensation if delivery is delayed past the estimated date.

Not eligible if:

Delivery address changed after placing the order
Incorrect address provided
Delay due to natural disasters, war, or force majeure events

What If My Order Shows as Delivered, But is Missing?

Take these steps within 24 hours:

Confirm shipping address and check all entrances/mailboxes.
Ask household members or neighbors if they accepted the delivery.
Contact the carrier with tracking info.
If not found after 24 hours, contact us with a claim number.
We’ll assist with a replacement or refund after verifying the issue.

What If My Order Is Delayed or Lost in Transit?

Contact both the carrier and our support team.
If your order is confirmed lost or seriously delayed, we’ll arrange a replacement or refund.

If you have questions or need support, don’t hesitate to reach us at customercare@ssshomeneeds.com. We’re here to help make your delivery experience seamless.

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